Privacy
Policy
1.
General information
Dealing
sensitively with customer data is of
greatest importance for Trodat GmbH (“Trodat”, “we”, “us”). Thus, personal data
is collected, stored and used in accordance with the data protection
regulations, particularly the Austrian Data Protection Act in its current
version ("DSG") and the EU General Data Protection Regulation ("GDPR")
for fulfilling contractual obligations. Any use over and above this, which is
not justified on the basis of overriding legitimate interests in accordance
with the applicable Data Protection Act, is permissible only after your consent
following prior informatoin. You can revoke your consent at any time (e.g. via
an e-mail to trodat@trodat.net). This does, however, not affect the right to
data processing for the performance of a contract. More details about the information
that we collect, process and use when you visit and use our website www.trodat.net ("website") have been provided below.
2.
By using our website, you are consenting to this
Privacy Policy. Please read it
carefully. Managing Your Information
Preferences
You can review,
correct, update, or change your personal data or opt out of receiving certain
e-mails by e-mailing us at trodat@trodat.net. You are
able to opt out of receiving marketing e-mails from us. If you have questions or concerns regarding
this Privacy Policy, please e-mail us at the same address.
3.
Which of your data does Trodat process?
Contact and enquiry data: When you actively establish
contact with us (e.g. via e-mail or via our contact form), the data and details
(name, address, company name, question, telephone number, e-mail and content of
the enquiry) are processed.
Registration
data: If you register for seminars, workshops or demo shop, we
record the registration data provided (name, company name, address, e-mail,
telephone, booked events). If you create layouts for stamp using personal data,
they will be stored as well.
Location data: If you are
searching for a Trodat location near you, we process the location (address)
specified by you for displaying the hits. We delete this information after your
visit to the website.
Technical
data: We record the IP address of your device, the Internet browser
used and your OS, your clicking behaviour on the website and the website from
which you visit us. This personal data can also be collected by using cookies
(see below).
4.
For which purposes does Trodat process your personal data?
Trodat
collects, stores and uses your personal data, (i) to allow you to access special
information, (ii) to contact you within the scope of the business relationship
(iii) to improve the services provided by Trodat and the website in accordance
with Art 6 Para 1 lit b GDPR.
Contact you for
advertising purposes, for
- sending
marketing and product information in relation to goods and services from the
(new) product range of Trodat (via e-mail, text message, fax, social media
messenger services) satisfaction surveys regarding service and advisory
- requirements
analyses
- event
invitations, training opportunities, vouchers and discount campaigns
- reminders, if
you have added products or services to the shopping basket, but have not
completed the buying process
- in relation to
regional customs and traditions, such as sending Christmas or greeting cards
is done only after
obtaining your consent in accordance with Art 6 Para 1 lit a GDPR. Within the
scope of the consent for receipt of the newsletter, you also consent to your
data being sent within the Group to affiliated companies of Trodat GmbH so that
they can also contact you, to the extent of your consent. You find a list of
affiliated companies under http://www.trodat.net/SiteCollectionImages/About_Trodat/about_tro_partner/trodat-affiliate-companies.pdf. You may
revoke this consent at any time for individual or all purposes by contacting Trodat.
Insofar as it
is necessary for contract fulfilment, your personal data will be disclosed to
companies of the Trodat Trotec Group or their sales and service partners in the
countries relevant to you so that they can take action on behalf of Trodat. We
will therefore send your data to third parties only for the fulfilment of our
obligations.
5.
How long does Trodat store your personal data?
Your personal
data will be stored by us for as long as required to fulfil our obligations
towards users.
However, due to our retention obligations, we store
your personal data in relation to orders and bookings for three or a maximum of
seven years after contract fulfilment. If you have registered to receive
newsletters or be contacted for marketing purposes and are not one of our
customers, we store your data until you revoke your consent and for a maximum
of three years after your last contact.
6.
Cookies and Google Analytics
Like most
websites, we use cookies. Cookies are small text files which a website or your
service provider places on the hard disk of your device via the web browser so
that the website can be more conveniently designed and your user behaviour on
the website can be understood better.
Trodat mainly
uses (i) functional cookies, which are necessary for operating our website, and
(ii) cookies, which collect statistical data about the use of the website, so
that we can improve our services. Trodat occasionally also uses trustworthy
cookies from third-party providers who collect this information for us.
This website
also uses Google Analytics, a web analysis service of Google Inc.
(“Google”). Trodat uses data from Google Analytics to improve the website for
the visitors. This data shortens the loading times and makes the content that
is are generated more interesting for the visitors.
The following
information is collected by Google Analytics: browser, device type, device
model, location, country, city, service provider, monitor resolution, dwell
time, language, operating system, visited pages on the website. The IP
addresses are anonymised in advance and a personal reference cannot be
established with the collection of data.
The
information created by the Google Analytics cookie concerning your use of this
website is generally transmitted to Google’s servers outside Europe (e.g. in
the USA) and stored there. Google will use this information to evaluate your
use of the website, to produce reports concerning the website activities for
the website operator and to produce additional services associated with the use
of Internet and the website. Google may also transfer this information to third
parties, if this is legally permitted or if third parties process this data on
behalf of Google. For more information
about how to opt out of having your information used by Google Analytics, visit
https://tools.google.com/dlpage/gaoptout/.
You can
prevent the cookies from being installed by means of a relevant setting in your
browser software; however, we must point out that in such a case, all functions
of this website will not be available to you in their full capacity. Unless you
opt out, the cookies are stored on your end device for a duration of 26
months.
7.
Online Tracking
Our systems do not
recognize browser “Do Not Track” signals, but several of our service providers
who utilize these cookies on our website enable you to opt out of targeted
advertising practices. To learn more
about these advertising practices or to opt out of this type of advertising,
you can visit www.networkadvertising.org or www.aboutads.info/choices/. We also provide you with additional tools to
opt out of marketing from us. You can
learn about this in the “Managing Your Information Preferences” section of this
Privacy Policy.
8.
Social plugins
Our website
uses the following social plugins (“plugins”) of various social networks. For
interaction with social plugins, the social networks exclusively process
personal data as follows, if necessary:
· Use of Facebook plugins
Plugins from
the social network, Facebook, 1601 South California Avenue, Palo Alto, CA
94304, USA are integrated into our website. You can identify the Facebook
plugins by the Facebook logo (white “f” on a blue tile) on our website. You can
find an overview of the Facebook plugins here: https://developers.facebook.com/docs/plugins.
If you visit
our website, a direct link will be established between your browser and the
Facebook server by the plugin. With this, Facebook will receive information
that you have visited our website with your IP address. If you click on the Facebook
“Like” button while you are logged into your Facebook account, you can link the
contents of our website to your Facebook profile. This way, Facebook can
allocate your visit to our website to your user account. We would like to point
out here that we do not receive any information about the content of the data
sent or its use by Facebook. Additional information regarding this can be found
in the data protection policy of Facebook at
http://de-de.facebook.com/policy.php
· Use of Twitter plugins
Our website
uses plugins of the Twitter microblogging service, which is operated by Twitter
Inc., 1355 Market St, Suite 900, San Francisco, CA 94103, USA ("Twitter"). The plugins are marked
with a Twitter logo, e.g. in the form of a blue “Twitter bird”. You can
find an overview of the Twitter plugins and their appearance here:
https://dev.twitter.com/web/tweet-button.
If you access
our website, which contains such a plugin, your browser establishes a direct
connection to the Twitter servers. The content of the plugin is sent by Twitter
directly to your browser and integrated into the website. Through this integration,
Twitter receives information that your browser has accessed the respective page
of our website even if you do not have a profile at Twitter or are not
currently logged into Twitter. This information (including your IP address) is
sent by your browser directly to a Twitter server in the USA and stored there.
If you are logged into Twitter, Twitter can associate your visit to our website
directly with your Twitter account. If you interact with the plugins, e.g. click
on the “Tweet” button, the corresponding information is also sent
directly to a Twitter server and stored there.
The information is also published on your Twitter account and your
contacts are displayed there.
For more
information about the purpose and scope of data collection and further processing
and use of the data by Twitter, as well as your relevant rights and setting
options for the protection of your privacy, please refer to the data protection
policy of Twitter: https://twitter.com/de/privacy.
If you do not
want Twitter to allocate the data collected through our website directly to
your Twitter account, you must log out of our website prior to your visit. You
can also completely prevent the loading of the Twitter plugins for your
browser, e.g. with the script blocker "NoScript"
(http://noscript.net/).
· Use of Google+ plugins
Our website
uses so-called social plugins (“plugins”) of the Google+ social network, which
is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043,
USA ("Google"). The plugins are e.g. identifiable by buttons with the
“G+” symbol on a white or coloured background. You can find an overview of the
Google plugins and their appearance here: https://developers.google.com/+/web/.
HTTPS://DEVELOPERS.GOOGLE.COM/+/PLUGINS.
If you access
a page on our website, which contains such a plugin, your browser establishes a
direct connection to the Google servers. The content of the plugin is sent by
Google directly to your browser and is integrated into the website. Through the
integration, Google receives information that your browser has accessed the
respective page of our website, even if you do not have a profile at Google+ or
are not currently logged into Google+. This information (including your IP
address) is sent by your browser directly to a Google server in the USA and
stored there.
If you are
logged into Google+, Google can associate your visit to our website directly
with your Google+ account. If you interact with the plugins, e.g., click on the
“G+” button, the corresponding information is also sent directly to a Google
server and stored there. The information is also published on Google+ and your
contacts are displayed there.
For the purpose
and scope of data collection, further processing and use of the data by Google,
as well as your relevant rights and setting options for the protection of your
privacy, please refer to the data protection policy of Google:
https://www.google.com/policies/privacy/HTTP://WWW.GOOGLE.COM/INTL/DE/+/POLICY/+1BUTTON.HTML
If you do not
want Google to allocate the data collected through our website directly to your
profile on Google+, you must log out of our Google+ website prior to your
visit. You can also completely prevent the loading of the Google plugins for
your browser, e.g. with the script blocker "NoScript" (http://noscript.net/).
· Use of YouTube plugins
We also have
YouTube videos and plugins integrated on our website.
If you play a
video or click on the button, YouTube cookies are stored on our computer and
the following data is transferred to Google, Inc., 1600 Amphitheatre Parkway,
Mountain View, CA 94043, USA, as the YouTube operator: IP address and cookie
ID, the specific address of the page, which is accessed on our website,
language setting of the browser, system date and time of the access and the
identifier of your browser. The data is transmitted, regardless of whether you
are registered and logged in at Google. If you are logged in, these data is allocated
directly to your account.
If you do not
want the allocation to your profile, you must log out before activating the
button. YouTube or Google, Inc. stores this data as user profiles and uses it for
advertising purposes, market research and/or needs-based design of its
websites. Such an evaluation is particularly done (even for users who are not
logged in) to provide need-based advertising and to inform other users about
your activities on our website. You are entitled to a right to object the
formation of these user profiles, whereby you must contact Google Inc., as the operator
of YouTube, in order to exercise this. You can obtain additional information
about the purpose and scope of the data collection and its processing by
Google, Inc. at http://www.google.at/intl/de/policies/privacy/. We do not
process the personal data, which we collect.
· Use of Instagram plugins
We use
plugins of the Instagram social network, which is operated by Instagram LLC.,
1601 Willow Road, Menlo Park, CA 94025, USA, on our website. The plugins are
marked with an Instagram logo, e.g. in the form of an “Instagram camera”. You
can find an overview of the Instagram plugins and their appearance here:
http://blog.instagram.com/post/36222022872/introducing-instagram-badges.
If you access
our website, your browser establishes a direct connection to the Instagram
servers. The content of the plugin is sent by Instagram directly to your
browser and integrated into the website. Through this integration, Instagram
receives the information that your browser has accessed the respective page of
our website, even if you do not have an Instagram profile or are not currently
logged in. This information (including your IP address) is sent by your browser
directly to an Instagram server in the USA and stored there.
If you are
logged into Instagram, Instagram can associate your visit to our website
directly with your Instagram account. If you interact with the plugins, for
example, click on the “Instagram” button, this information is also sent
directly to an Instagram server and stored there. The information is also published
on your Instagram account and your contacts are displayed there.
For the purpose
and scope of data collection, the further processing and used of the data by
Instagram, as well as your relevant rights and setting options for the
protection of your privacy, please refer to the data protection policy of
Instagram: https://help.instagram.com/155833707900388.
9.
How does Trodat protect your data?
We take appropriate technical and organisational security measures within
the scope of Art. 5 Para 1 lit f or Art. 32 GDPR to protect your personal data
from unintentional or unlawful deletion, modification, damage or loss as well
as against unauthorised disclosure or unauthorised access. Furthermore, we and
our employees undertake to comply with data secrecy. However, no data transmission over the Internet or
other network can be guaranteed to be 100% secure. As a result, while we strive to protect
information transmitted on or through the website, we cannot and do not guarantee
the security of any information you transmit on or through the website, and you
do so at your own risk.
10. Links
Our website may contain links to other websites
or allow others to send you such links.
A link to a third party’s website does not mean that we endorse it or
that we are affiliated with it. We do
not exercise control over third-party websites.
You access such third-party websites or content at your own risk. You should always read the privacy policy of
a third-party website before providing any information to the website.
11. Processing in the United States
Please be aware
that your personal data and communications may be transferred to and maintained
on servers or databases located outside your state, province, or country
including the United States. The laws in those countries
may not provide the same level of data protection compared to the country in
which you initially provided your personal data. However, please rest assured
that we implement all the necessary and appropriate legal, organizational and
technical measures to protect your personal data. Furthermore, as regards the
transfer of personal information to countries outside the EU, we have entered
so-called “Standard Contractual Clauses” approved by the Commission of the
European Union for international transfer of personal information to
controllers or processors established in third countries as the case may be.
12.
Compliance with Laws and
Law Enforcement
We
cooperate with government and law enforcement officials and private parties to
enforce and comply with the law. We may
disclose personal data and any other information about you to government or law
enforcement officials or private parties if, in our discretion, we believe it
is necessary or appropriate in order to respond to legal requests (including
court orders and subpoenas), to protect the safety, property, or rights of our
company or of any third party, to prevent or stop any illegal, unethical, or
legally actionable activity, or to comply with the law.
13. Which rights
do you have?
You have a
right to access personal data that we process (Art. 15 GDPR). In addition, you
have the right of rectification of inaccurate data and erasure in accordance
with Art. 16 and 17 GDPR). Furthermore, you have a right to restriction of the
processing (Art. 18 GDPR) and the right to data portability (Art. 20 GDPR).
Furthermore, you may revoke your consent to processing of personal data for the
future if the processing is based on your consent. If you no longer want to
receive our newsletter or our advertising e-mails, please click on the “unsubscribe”
link, which is contained in all of the e-mails sent by Trodat. In addition to
this, it is also possible to revoke by calling or e-mail.
You have the
right to lodge a complaint with the Austrian Data Protection Authority
(Wickenburggasse 8, 1080 Vienna). If you have any questions about your rights
or the data processing, you can also contact us:
Trodat GmbH
Linzer Straße 156, 4600 Wels
Austria
Telephone: +43 7242 239
Fax: +43 7242 239 – 920
E-mail: trodat@trodat.net
Your right to object
As a data
subject, you can object to the use of your data at any time if the processing
has the purpose of direct marketing.
Insofar as
we process data for legitimate interests of Trodat or a third party, you
additionally have the right to object at any time if reasons arise for this
from your specific situation.
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Children’s Rights
The website isintended for users who are 13 years old or older. We do not
knowingly collect Personal Information from children under the age of 13. If we become aware that we have inadvertently
received personal data from a child under the age of 13, we will delete such
information from our records. California
users under the age of 18 may request the removal of their content or
information publically posted on the website by e-mailing us at trodat@trodat.net. Please note that most of the user content that
appears on our website is stored and controlled by third party providers; thus,
complete and comprehensive removal of the content may not be possible.
Your California
Privacy Rights
To opt out of sharing your personal data with third
parties for their direct marketing purposes, please e-mail us at trodat@trodat.net and clearly state your request, including your name, mailing address,
e-mail address and phone number. Please
see Section 2 (Managing Your Information Preferences) above for additional
information.
14.
Privacy Policy Changes
We
may change this Privacy Policy from time to time. If we decide to change this Privacy Policy,
we will inform you by posting the revised Privacy Policy on the website. Those changes will go into effect on the
“Revised” date shown in the revised Privacy Policy. By continuing to use the website, you are
consenting to the revised Privacy Policy.
Please print a copy of this privacy policy for you records and
PLEASE check the WEBSite frequently for any changes.